How we collect, use, protect and manage your personal information.
← Back to RM Jake’RM Jake’ Property Solutions Ltd respects your privacy and is committed to handling personal information fairly, lawfully and transparently. This Privacy Policy explains what information we may collect, why we use it, how we protect it, when it may be shared, and the choices and rights available to you.
This policy is intended to apply to information you provide through our website, forms, email communications and other direct contact with RM Jake’ in connection with our property services.
RM Jake’ Property Solutions Ltd is the organisation responsible for the personal information covered by this Privacy Policy when we decide why and how that information is processed.
For privacy enquiries, data-protection requests or questions about how we use your information, please contact us at info@rmjake.co.uk.
We aim to collect information that is relevant to the purpose for which you provide it.
For example, your name, email address, telephone number, postcode and information you choose to provide when contacting us.
Information about the property you are looking for, your circumstances, your stated requirements and other information relevant to helping us respond to your enquiry.
Information contained in correspondence and communications with you, together with information needed to manage your preferences and requests.
We use personal information only for specified and legitimate purposes connected with RM Jake’ and the service or enquiry you have asked us to deal with.
We will not use your personal information for unrelated purposes simply because you have provided it to us.
Please avoid providing sensitive personal information unless it is genuinely necessary for the matter you are asking us to deal with. If you choose to provide additional information, we will handle it in accordance with this policy and applicable data-protection law.
We will only process personal information where there is a lawful basis to do so under applicable data-protection law.
Depending on the circumstances, this may include taking steps at your request before entering into a contract, performing a contract, complying with a legal obligation, pursuing legitimate interests where those interests are not overridden by your rights, or relying on your consent where consent is the appropriate basis.
Where we rely on consent, you can withdraw that consent at any time. Withdrawal does not affect processing that was lawful before the withdrawal.
Direct marketing is treated separately from ordinary service communications. Where the law requires consent or another specific condition for marketing communications, we will follow those requirements.
Where you receive direct marketing from us, you will be given a clear and simple way to unsubscribe or opt out. You can also contact us directly to change your marketing preferences.
You can change your mind at any time. When you unsubscribe, we will act promptly to stop the marketing covered by your request and maintain an appropriate suppression or “do not contact” record where necessary to prevent future unwanted marketing.
We do not sell your personal information.
We may share relevant information where this is necessary, lawful and proportionate for the purpose for which it was collected. Depending on the service involved, this may include professional advisers, solicitors, property professionals, service providers who process information on our behalf, or other parties directly involved in a property matter you have asked us to assist with.
We will not disclose information simply because it is available to us. We will consider the purpose, necessity, lawfulness and appropriate safeguards before sharing personal information.
Where a third party processes personal information on our behalf, we will take appropriate steps to ensure that the processing is carried out in accordance with applicable data-protection requirements.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information should be limited to people and service providers who need it for legitimate business purposes.
We do not keep personal information indefinitely. We retain information only for as long as it is reasonably necessary for the purpose for which it was collected, including any legal, accounting, regulatory or dispute-resolution requirements that apply.
Different types of information may therefore be retained for different periods. When information is no longer required, it will be securely deleted or otherwise disposed of in an appropriate manner.
Depending on the circumstances and the lawful basis involved, you may have rights including:
You can ask what personal information we hold about you and request a copy, subject to applicable legal limitations.
You may ask us to correct inaccurate information and, in certain circumstances, restrict how we process it.
You have an absolute right to object to the use of your personal information for direct marketing. You can also unsubscribe from marketing communications at any time.
Depending on the circumstances, you may also have rights relating to erasure, data portability, withdrawal of consent and objection to certain other processing. If you want to exercise a right, contact us at info@rmjake.co.uk. We may need to verify your identity before dealing with a request.
Where a service provider or technology we use involves processing personal information outside the UK, we will take the steps required by applicable data-protection law, including using an appropriate transfer mechanism or safeguard where necessary.
RM Jake’ does not currently intend to make decisions about individuals based solely on automated processing without meaningful human involvement.
If you have a concern about how RM Jake’ has handled your personal information, please contact us first so that we can investigate and try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.
We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on this page, together with the date it was last updated.
If a significant change affects how we use personal information, we will take reasonable steps to make that change clear.
If you have a privacy question, want to exercise a data-protection right, or want to change your marketing preferences, please contact RM Jake’.
Contact RM Jake’Last updated: 13 September 2026
This policy is intended to be read alongside the forms and other privacy information provided when RM Jake’ collects personal information.